Can I keep the pass in my phone wallet?

Yes. On most phones you can add the pass to the built-in wallet app, which keeps it one tap away on the lock screen and always available offline.

What if the QR will not scan?

Turn screen brightness up, show the saved image rather than a link, and clean the screen. If it still fails, door staff can call us to verify the pass or we reissue it.

Mobile pass guide

Keep your pass ready, offline, on any phone.

Q: Will my pass work without a signal?

Yes, if you save the QR code as an image to your photos or your wallet app. A saved image displays without any internet connection, so it works inside thick-walled museum buildings where signal is weak.

The one habit a digital pass asks of you is to save the QR code so it is ready when you reach the door — including where there is no signal, which is common inside heavy museum buildings. It takes about thirty seconds. This guide shows how on both common phone types, explains why offline matters, and covers the small things that prevent a scan from failing. Once you have done this, the rest of the trip is just "show and walk in", as set out on the how it works page.

The thirty-second setup

Save the QR so it works without internet.

Your pass arrives in an email as a QR image. Do one of the two things below as soon as you get it, and it will work at every door regardless of signal.

On iPhone

Open the pass email, press and hold the QR image, and choose "Save to Photos" — or, if offered, "Add to Wallet". Either keeps the code available offline; the wallet option puts it one tap from your lock screen.

On Android

Open the pass email, tap and hold the QR image, and choose "Download image" or "Save image" — or "Add to Wallet" if your phone offers it. The saved image displays without any connection.

Check it before you go

Open the saved image once from your photos to confirm it displays clearly. That single check, done at the hotel, means no fumbling at the entrance later.

Keep a backup

For peace of mind on a long day, the organiser of a group pass can also hold everyone's QR images, and any traveller can email the pass to a companion as a backup. The pass is still individual per person at the door.

Why offline matters

Museum walls eat phone signal.

Many of Egypt's museums occupy old, thick-walled buildings, and signal inside them can be poor to non-existent. If your pass lived only as a link you had to load over the internet, you could find yourself at the entrance with a spinning loading icon and a queue building behind you. Saving the QR as an image removes that risk entirely — a saved image needs no connection to display. This is the single reason we ask you to save rather than rely on the email link, and it is why the thirty seconds at the hotel is worth it.

The same logic applies to battery. A QR you have saved is shown in a moment, so it barely touches your battery, but a long day of museums on a phone is a long day regardless — a small power bank is sensible travel kit, and keeping the saved pass image rather than reloading it from email all day helps. None of this is unique to our pass; it is ordinary phone-travel common sense applied to museum entry.

A phone showing a saved QR code held up at a museum entrance

If something goes wrong

Scan troubleshooting.

Will my pass work without a signal?

Yes, if you saved the QR as an image to your photos or wallet app. A saved image displays with no internet connection, which is exactly what you need inside a thick-walled museum.

The QR will not scan — what do I do?

Turn your screen brightness up, show the saved image rather than an email link, and wipe the screen clean. Most failed scans are a dim or smudged screen. If it still will not read, the door staff can call us to verify your pass, or we reissue it from your confirmation reference.

Can I keep the pass in my phone's wallet?

On most phones, yes — adding it to the built-in wallet app keeps it one tap from the lock screen and always offline. If your phone does not offer that, the saved photo works just as well.