Whether you want to buy a pass, check whether your trip is covered, get help with a QR pass that is not scanning, or arrange a refund, this is the place. The support desk is small, in Shibin el-Kom, and staffed by people who actually know how the system works — so you are not writing into a void. Tell us what you need and we will reply, in plain language, within one working day, from a person who can actually act on it.
Email is the most reliable way to reach us and the fastest way to get a careful answer; for anything urgent during a visit, call. If your question is about coverage, including your travel dates and the museums or regions you mean lets us answer in one reply rather than several.
We are a digital service, so there is nothing to collect in person and no counter to visit — everything is handled by email, phone and this form. That is by design: it is what lets a small team in Shibin el-Kom support visitors right across Egypt without needing a desk at every museum. It also means the person who answers you is the person who can actually fix the thing you are writing about, rather than passing you down a chain.
If your question is "which museums does my pass cover?", the coverage page may answer it directly. If it is "how do I save the pass on my phone?", the mobile pass guide walks through it. If it is about a refund, the refunds page sets out the rule. For anything else, the form is below.
Within one working day, Sunday to Thursday. If you are mid-trip and a pass will not scan, call the phone line for the fastest help during office hours.
First, check the QR is the saved image and your screen brightness is up. If it still will not scan, call us and we can verify the pass and, if needed, reissue it on the spot. Keep your purchase confirmation email handy.
Yes — either check the coverage page, which lists every covered museum by region, or send us the museum name through the form and we will confirm before you buy.
Send us your party size, the regions you mean to visit, and whether anyone qualifies for the student rate, and we will come back with a firm per-person figure and a single invoice if you need one. The group passes page explains how it works before you write.
No — we are a digital service, so there is nothing to collect in person. Everything is handled by email, phone and this form, which is exactly what lets a small Shibin el-Kom team support visitors right across Egypt without a counter at every museum.